Last Updated July 2020

Privacy Policy

Privacy Policy

This is our data protection and privacy policy that explains who we are, how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

Who we are

We are SHEL Holdings Europe Limited (“Selfridges Group”). Our contact and other details are set out at the end of this policy. We are the data controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).

The following luxury retail businesses are part of our group:

  • Brown Thomas
  • Holt Renfrew
  • Selfridges & Co
  • de Bijenkorf
  • Arnotts

Each of these businesses operates as a separate independent legal entity, registered in various parts of the world and each has its own brand identity and website (details of which are set out below) where you can find out more information about each of them. Each of these businesses are independently responsible for their own legal and regulatory compliance and any other issues arising from any transactions with you. This means that they are responsible for any processing by them of any of your personal data, and you should refer to their websites and privacy policies for information about this (and to find out how to contact them directly) – see personal data relating to our group companies, below.

What information do we collect?

The Website

In general, you can visit the website ( without providing any information and we won’t know your identity.

If you browse the website we may use cookies to collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. The information we report is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For more information please see our Cookies Policy.

Should you wish to contact us you can do so by leaving your personal details on our “Contact” page. We will then know your identity and the activities you carry out on the website. Information we collect about your computer may then be linked on our systems to you. We may also retain copies of any correspondence or contact details you send us.

In Person, By Post or Email

Should you contact us by means other than via the website (including in person, by post, fax or email) we may also collect and store information you provide to us. This would include any curriculum vitaes and personal contact data.

We confirm that any personal information which you provide to us, and any information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Officer.

The purposes for which we collect personal data

We collect and process personal data as follows:

If you provide goods or services (or you work for someone who supplies goods or services) to us. We may collect your individual contact information to enable us, our group companies or other suppliers of ours or our group companies to communicate with you in relation to the provision of goods or services by you or the person that you work for (for example, in relation to the management and administration of the provision of the relevant goods or services) and other personal information relating to you to in the course of provision of the goods or services concerned. This may include, for example, bank account or other financial details, personal description and photograph, and other information relating to you that is included in any communications between us and you or anyone you work with in the course of provision of the goods or services.
If we are assessing your suitability or ability to provide goods or services to us or to any of our group companies We may collect relevant personal information relating to you to the extent necessary to enable that assessment to take place – for example, if we need to assess or confirm your age, your right to work in the UK, your skills and previous experience, your qualifications or whether there is anything (for example, relating to your past history, your health or your conduct or reputation) that would adversely affect your suitability or ability to provide the goods or services concerned. This will be explained to you in more detail at the time we collect the personal data and, where appropriate, will be subject to your prior consent.
If you are invited to, or attend, an event organised or managed by us We may collect your individual contact and related information (as well as that of anyone who is attending the event with you) as necessary to enable you and any other relevant individuals to be invited to, and to attend, the event and to facilitate your attendance (for example, dietary or special access requirements).
If we have to provide or arrange any facilities, resources, travel, accommodation or anything else necessary to enable or assist you to provide goods or services to us We may collect relevant personal information relating to you in order to enable us to do so (for example, your passport details if we have to arrange travel or accommodation for you).
If you browse any of our websites We may collect information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive. This may involve the use of cookies, which is explained in our Cookies Policy.
If you apply for a position with us We may collect personal information in relation to you in connection with any application by you for a position with us. In that case, we will explain in more detail at the time how and for what purposes we intend to process the relevant personal information.
If you are a customer or other contact of any of our group companies We may collect your individual contact information or other information relevant to your dealings with, or of other relevance to, our group companies (for example, goods or services that you have obtained from our group companies or relevant communications with our group companies). This will only be on an exceptional basis where required in order to enable us to understand issues relevant to the group companies concerned and for us to assist with their management.

Where we process your personal data

We normally process personal data only in the UK or elsewhere in the EU.

Where necessary in order to manage our business, we may share relevant personal data with our group companies outside the EU, but only to the extent necessary in order to provide the services concerned.

Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is treated securely and in accordance with this privacy policy and subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information – see:

Security of your personal data

All personal data processed by us is stored securely (the level of security being appropriate to the nature of the data concerned and the other relevant circumstances).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

Who we share your personal data with

We may where appropriate share your personal data with:

  • Any member of our group, which means our subsidiaries, our holding company and its subsidiaries.
  • Appropriate third parties including:
    • our business partners, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for;
    • our auditors, legal advisors and other professional advisors or service providers;
    • credit or other similar reference agencies for the purpose of assessing your suitability or ability where this is in the context of us entering (or proposing to enter) into a contract with you or the person that you work for.
  • In relation to information obtained via our website:
    • analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.

Other disclosures we may make

We may disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you or the person that you work for; or to protect the rights, property, or safety of our business, our group companies, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, or credit risk reduction.

The legal basis for our processing of personal data

The legal basis on which we process your personal data is as follows:

  • Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned (in relation to any processing we are carrying out with your consent, see below for how to withdraw your consent).
  • Otherwise, we will process your personal data where the processing is necessary:
    • for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
    • for compliance with a legal obligation to which we are a subject; or
    • for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data (most circumstances in which we process your personal data in relation to a relationship that we have with the person that you work for will fall into this category).

How long we keep your personal data

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Your rights

You have the following rights in relation to personal data relating to you that we process:

  • You may request access to the personal data concerned.
  • You may request that incorrect personal data that we are processing be rectified.
  • In certain circumstances (normally where it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
  • Where we are processing your personal data for marketing purposes or otherwise based on our legitimate interests, you may in certain circumstances have a right to object to that processing.
  • Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent, after which we shall stop the processing concerned.

To exercise any of your rights (including withdrawing relevant consents or obtaining access to your personal data), you should contact us as set out below.

If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.

Personal data processed by our group companies

Please note that we cannot provide you with any information held about you by any of our other group companies (in particular Brown Thomas & Co. Ltd, Arnotts Limited, Selfridges Retail Limited and Magazijn “De Bijenkorf” B.V.) as we are not the controller of this information and do not have access to it.

To obtain a copy of the information held about you, or exercise any other rights relevant to information processed, by any other group company, you should make a request of the relevant company directly. Should you require any further information in this regard please visit the relevant group company’s website:

Contacting the regulator

The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Contacting us

Our contact details are:

SHEL Holdings Europe Ltd

400 Oxford Street


W1A 1AB.

Contact: Selfridges Group Data Protection Co-Ordinator


Phone: 0207 318 2466

Updates to this policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Date of this policy

This policy was last updated on 22 May 2018.

Cookies Policy

How do we use cookies?

We use cookies on this Website ( to distinguish you from other users of our Website. However, we only use cookies that are strictly necessary and analytical. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. We do not use marketing cookies, nor do we collect or store personal data via the cookies used.

By using our Website you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms of Use.

What are cookies and how do they work?

Cookies are very small text documents or pieces of software code that a Website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, please be aware that restricting cookies will impact on your user experience and may prevent you from using part of our Website.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies. Information gathered through cookies includes data such as the date and time of visits and how you are using the Website.

What sort of cookies do we use?

We use the following types of cookies:

  • Strictly necessary cookies

These are cookies that are required for the operation of our Website and under our terms with you and without them the services that you have asked for cannot be provided.

  • Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

The list below sets our more information about the individual cookies used on our Website and the purposes for which they are used:

  • _ga Google Analytics

We use this Cookie to identify unique users on the Website.

Type: Strictly necessary

  • _gat Google Analytics

This Cookie generates an ID every time a viewer accesses the site and is used to determine how many requests should be sent from your browser. This Cookie does not store any personal information.

Type: Analytics cookie

  • _gid Google Analytics

This Cookie helps us to distinguish users on the Website.

Type: Analytics cookie

  • has_js

This Cookie is necessary for us to understand if the viewer’s browser supports JavaScript. The data collected allows us to deliver content in a suitable way depending on your settings.

Type: Strictly necessary

How do you disable cookies?

The effect of disabling cookies depends on which cookies you disable, but in general the Website may not operate properly if cookies are switched off.  See below for details of how to use common types of browser to disable cookies.

Disabling cookies in Internet Explorer

1. Choose the menu “Tools” then “Internet Options”

2. Click on the “Privacy” Tab

3. Select the setting the appropriate setting

Disabling cookies in Google Chrome

1. Choose Settings> Advanced

2. Under “Privacy and security,” click “Content settings”.

3. Click “Cookies”

Disabling cookies in Safari

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”

Disabling cookies in Firefox

1. Choose the menu “Tools” then “Options”

2. Click on the icon “Privacy”

3. Find the menu “Cookie” and select the relevant options

Disabling cookies in Opera

1. Choose the menu “Files”> “Preferences”

2. Privacy

Other help we may provide

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

How to get help

If you would like further information about our use of cookies, please contact us:

Contact: Selfridges Group Data Protection Co-Ordinator


Phone: 0207 318 2466

Terms of Use

Brown Thomas & Co. Limited, Holt Renfrew & Co. Limited, Selfridges & Co. Limited, Magazijn “De Bijenkorf” B.V. and Arnotts Limited, along with their subsidiaries and group companies, together comprise the Selfridges Group.  By accessing or using this Selfridges Group website, via, Website you are indicating your acknowledgment and acceptance of these terms and conditions of use in their entirety Terms.

These Terms are subject to change by the Selfridges Group at any time in its sole discretion. Any changes will be effective upon the posting of the revisions on the Website. Your use of the Website will be subject to the most current version of the Terms posted on the Website at the time of such use. Your continued use of this Website after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms regularly.

If you do not agree to these Terms or any changes to these Terms, please immediately discontinue your use of the Website.

Use of Website
The Selfridges Group authorises Website visitors (“you” or “your”) to view and use “as is” the materials on this Website including text, pictures, graphics, audio or video clips, software and any other information (“Materials“) only for your personal, non-commercial use, provided that: (i) you do not remove any copyright and other proprietary notices contained in the original Materials from any copies of the Materials; and (ii) you abide by all applicable laws and comply with all requirements identified in these Terms, and such additional terms and conditions that may be provided to you during use. You agree to review and abide by these Terms and assume all risk associated with the use of the Materials.

You may not modify the Materials in any way or reproduce or publicly display, perform, distribute or otherwise use them for any public or commercial purposes. Any use of the Materials on any other website, electronic device or networked computer environment for any purpose is prohibited.

If you are a corporate customer and would like to request permission to use photography, trade marks or any other content from the Website please contact

Intellectual Property
The materials on the Website are proprietary and are exclusively owned by the Selfridges Group (or its licensors) and any unauthorised use, reproduction or distribution of any materials stored or available through this Website may violate copyright, trade-marks, patents or other intellectual property rights or applicable laws.

“The Selfridges Group” and all logos appearing on the Website are trade-marks of the Selfridges Group. Any use of Selfridges Group trade-marks without prior written authorisation is strictly prohibited. The Materials on this Website are copyrighted and any unauthorized use of any Materials may violate copyright, trade-mark, and other laws.

If you breach any of these Terms, your authorisation to use this Website automatically terminates and you must immediately destroy any downloaded or printed materials or any other materials derived from the use of this Website, which contain intellectual property of the Selfridges Group.

Illegal Usage Prohibited
You agree to comply with all applicable local, federal, national and international laws, regulations and treaties while using this Website. In addition, while using the Website, in accordance with these Terms as modified from time to time, you agree to comply with generally accepted internet standards and shall refrain from any abusive use of this Website.

Links to Other Websites
Links to third party websites (websites which fall outside the definition of the Selfridges Group) on this Website are provided solely as a convenience to you. If you use these links, a new browser will be launched to access linked websites. The Selfridges Group has not reviewed these third party websites and does not control and is not responsible for any of these websites or their content. The Selfridges Group does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do this entirely at your own risk.

You acknowledge and agree that the Selfridges Group, in its sole and absolute discretion, may, without notice to you, suspend or terminate your use of, or access to the Website or any services and remove and discard any related Materials for any reason, including where the Selfridges Group believes that you have violated any of these Terms.

You agree that the Selfridges Group shall not be liable to you or to any other person as a result of any such suspension or termination. If you are in disagreement with any of these Terms, please discontinue using the Website.

You acknowledge that you are using this Website including its Materials at your own risk. The Selfridges Group and its partners, affiliates and suppliers do not guarantee error-free or uninterrupted operations of the Website. The information provided via this Website is provided “as is” without any warranties or representations of any kind (whether express or implied). The Selfridges Group and its suppliers do not warrant the accuracy and completeness of the Materials available on or through this Website. The Materials on this Website may be out of date, and the Selfridges Group makes no commitment to update the Materials. Information published on this Website may refer to products, programs or services that are not available in your jurisdiction.

The Selfridges Group shall use its reasonable efforts to ensure that the Website is free from viruses and other malicious content.  However, the Selfridges Group (and any other party involved in producing or delivering the Website) assumes no responsibility, and shall not be liable for any damage to, or viruses which may infect, your computer equipment or other property.

You shall indemnify and forever hold harmless the Selfridges Group, its partners, affiliates and suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages and liabilities, (including legal fees) which may be incurred by reason of or in connection with your use of this Website.

Exclusions of Liability
The Selfridges Group excludes all representations, warranties, conditions and terms (whether express or implied by statue, common law or otherwise) to the fullest extent permitted by law.  The Selfridges Group accepts no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms or your use of the Website (including the Materials or information contained on this Website and/or any other linked website).

Entire Agreement
These Terms together constitute the complete and entire agreement between you and the Selfridges Group pertaining to the use of the Website and supersede any prior agreement, whether written or oral.

Third party rights
Only you and the Selfridges Group shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The Selfridges Group will not be considered to have waived any of its rights or remedies described in these Terms unless the waiver is in writing and signed by the Selfridges Group. No delay or omission by the Selfridges Group in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Applicable Laws
These Terms shall be governed and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction over all disputes relating to the use of these Terms. You agree that jurisdiction and venue in such courts is appropriate and you agree to submit to the jurisdiction of such courts. All contracts shall be concluded in English.


SHEL Holdings Europe Limited, a company registered in England and Wales with Company No. 07826605

Registered address: 103 Wigmore Street, London, W1U 1QS

VAT No: 705325952

Accessibility Statement

The Selfridges Group website has been designed to be accessible to as many people as possible, including people with disabilities, and regardless of the technology being used to access the site. The website has been and will continue to be developed in line with the Web Content Accessibility Guidelines (WCAG 2.1)

Whilst strives to adhere to the accepted guidelines and standards for accessibility and usability, we cannot do this in all areas of the website due to the dynamic and rich content on display. We do, however, provide an alternative where possible.

If you experience any difficulty in accessing the Selfridges Group website, please do not hesitate to contact us.

Gender Pay Gap Report

Our Gender Pay Gap Report is covered by Selfridges’ report, so please can you link to this –

Corporate Policies

Code of Ethics

Our Code of Ethics describes how our values guide us through a range of issues that are important to us and those we engage with. It offers guidance on how we do things and the high standards we expect of each other as we work to achieve our vision and purpose.

Tax Policy

Our UK tax vision and tax strategy objectives can be found in the Selfridges Tax Policy.

Modern Slavery Statements

As a family-owned values-led business, modern slavery in all its forms goes against everything we stand for. We are supportive of and uphold the aims of the UK Modern Slavery Act and our own Modern Slavery Statement sets out the steps we are taking to help prevent modern slavery from occurring in our business and supply chains across Selfridges Group.

Selfridges Group Modern Slavery Statement 2022/23

Selfridges Group Modern Slavery Statement 2021/22

Selfridges Group Modern Slavery Statement 2020/21

Selfridges Group Modern Slavery Statement 2019/20

In addition to these Statements Selfridges Retail Limited and Brown Thomas Arnotts Limited have published their own Modern Slavery Statements setting out more detail on their own measures.

Corporate Governance Statement

Our corporate governance statement in respect of the year 2020/2021 for Selfridges Retail Limited can be found here and for other Group entities click here